In today’s insurance claims industry, there is growing evidence of fraudulent activities. This unfortunate trend is reflected in frequent media reports of insurers and claims handling companies falling prey to fraudulent claims, resulting in losses worth millions of pounds each year.

At Audaglass, we offer Comparison Reports to vehicle owners who may have doubts about the validity of a claim due to circumstances such as excessive damage to one vehicle when compared to the other vehicle involved in the collision. Our team of experienced vehicle engineers can inspect, photograph, and assess both vehicles to compare the extent, level, and areas of damage. By taking detailed measurements, we can determine if the two vehicles were in fact involved in a collision and if the claimed damage was caused by that collision. We can even arrange for both vehicles to be assessed together at the same location, which can uncover surprising results.

Unfortunately, after accident repairs to vehicles are completed, complaints can be raised regarding damage to vehicles and the standard of repairs carried out. Audaglass Engineering vehicle engineers are able to handle these complaints no matter how complex and are able to resolve any issues that the insured, insurers, or vehicle owner may have. They treat all customers fairly, acting as mediators to resolve any complaints related to the claims handling process or any alleged damage caused to the vehicle while being repaired.

If a complaint relates to vehicle damage repairs, Audaglass Engineering engineers will initially carry out a post-repair inspection, which will recommend a course of action. If, for example, a vehicle needs to be repaired again, they will ensure the vehicle is not released until it has been examined again and confirmed that any rectification works have been carried out to an acceptable standard.

It is often challenging for vehicle owners to determine whether their vehicle has been repaired to a satisfactory standard after an accident. Typically, owners are asked to inspect the vehicle prior to its release, but without any knowledge of accident damage repairs, critical faults may go unnoticed until the vehicle is sold.

Audaglass Engineering’s experienced vehicle engineers have extensive knowledge of post-accident damage repairs and can effectively examine repair estimates to assess the quality of the repairs and ensure that all invoiced components have been fitted. Our engineers also conduct a thorough inspection of the entire vehicle to identify any additional defects and address any concerns the owner may have. Comprehensive reports are provided in a secure PDF format, highlighting all defects and making recommendations for necessary actions.

At Audaglass Engineering, we understand that disputes over vehicle valuations can often arise during the total loss process, particularly when residual values are significantly lower than the previous retail value. Our team of experienced vehicle engineers use multiple reliable valuation sources to conduct thorough evaluations of the vehicle, taking into account its history, previous owners, mileage, and any extras installed, as well as its condition. We conduct comprehensive national research to ensure that our valuation is the most realistic, fair and reasonable estimate. Our detailed valuation report includes clear explanations and calculations to help you understand how we arrived at the final value.